FSI trends.
Updated on Oct 14, 2025
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Consumers want instant fixes.
72%
of consumers expect an issue to be resolved in a few hours, it takes FSI brands at least a day to find a fix.
Learn more from our Peak reportPayment plans offer big opportunities.
48%
of consumers prefering payment plans/ buy-now-pay-later services provided by a bank or credit card.
Learn more from our Peak reportMobile is the primary support channel.
38%
of consumers use their mobile device for customer support at least once a day.
Explore our full mobile reportConsumers rely on contact centers.
14
average number of times a consumers calls or chats with customer support per year.
Learn more from our contact center reportFSI struggle with API errors and long spinners on mobile.
2X
higher error rates for both API forbidden erros and long spinners versus the average across other industries.
Explore our full mobile report
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